images courtesy of Eufora

images courtesy of Eufora

images courtesy of Eufora

images courtesy of Eufora

images courtesy of Eufora

images courtesy of Eufora

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Salon & Spa Etiquette

Quality Guarantee

Our staff will make every effort to set expectations of your outcome regarding hair maintenance and the effect on your hair’s health.We guarantee the quality of our color, cut and styling services. If you are not happy with your results, our team will be happy to make adjustments within 1 week of your hair appointment. We do not offer refunds.

Please, email us at concierge@indigobluesalonandspa.com with any questions or concerns you may have.

Children

For the safety of your children and the comfort and consideration of all salon guests, Indigo Blue does not permit unsupervised children in the salon area.

Late Arrivals

Please arrive at your reservation on time. We cannot guarantee service for late arrivals. If a guest is tardy, Indigo Blue has the right to reschedule some or all the services scheduled.

Cancellation Policy

In consideration of our other guests and our service providers, Indigo Blue requires 48 hour notice of any cancellations. Failure to do so will result in a cancellation fee.

No Shows

Guests who often cancel or “No Show” appointments will no longer be able to schedule appointments but will always be welcomed as a walk in guest. No shows will result in a full payment of the no showed appointments, no exceptions.

Specialty Services

Certain specialty services require a consultation and a deposit.

Cell Phones

We want our customers to relax and enjoy their service. Please be aware of use of your cell phone and use headphones for calls, videos etc.

Accepted Forms of Payment

Indigo Blue accepts American Express, Discover, Visa, MasterCard, and cash. No checks. Cash gratuity only. We work as a team to deliver your desired look, but tipping each individual service provider is not expected by our staff.

Courtesy Calls

Indigo Blue reminds guests through phone calls, texts or emails about future reservations; However, it is the responsibility of the guest to remember the date and time of reservations.