Our staff will make every effort to set expectations of your outcome regarding hair maintenance and the effect on your hair’s health.We guarantee the quality of our color, cut and styling services. If you are not happy with your results, our team will be happy to make adjustments within 1 week of your hair appointment. We do not offer refunds.
Please, email us at email@example.com with any questions or concerns you may have.
For the safety of your children and the comfort and consideration of all salon guests, Indigo Blue does not permit unsupervised children in the salon area.
Please arrive at your reservation on time. We cannot guarantee service for late arrivals. If a guest is tardy, Indigo Blue has the right to reschedule some or all the services scheduled.
In consideration of our other guests and our service providers, Indigo Blue requires 48 hour notice of any cancellations. Failure to do so will result in a fee equal to 50% of the service total.
Guests who often cancel or “No Show” appointments will no longer be able to schedule appointments but will always be welcomed as a walk in guest. No shows will result in a full payment of the no showed appointments, no exceptions.
Certain specialty services require a consultation and a deposit.
We want our customers to relax and enjoy their service. Please be aware of use of your cell phone and use headphones for calls, videos etc.
Accepted Forms of Payment
Indigo Blue accepts American Express, Discover, Visa, MasterCard, and cash. No checks. Cash gratuity only. We work as a team to deliver your desired look, but tipping each individual service provider is not expected by our staff.
Indigo Blue reminds guests through phone calls, texts or emails about future reservations; However, it is the responsibility of the guest to remember the date and time of reservations.
Your health is our # 1 priority! Our new sanitation procedures are as follows: Our waiting area, beverage + magazine service is closed at this time. Upon arrival please text your name to 704-582-5199 we will text you back to let you know when your service provider is ready to begin your experience. Masks are REQUIRED for all patrons + employees. When entering the building please have your mask on, we ask that you visit the sanitation station to sanitize your hands and to fill out our short health questionnaire. One of our team members will take your temperature and direct you to your service provider. If you have a temperature of 100.4 or above we will have to reschedule your appointment. In the case of multiple people checking out at our desk please make sure to stay 6 feet apart from another patron. We have blue lines on our floor that indicate 6 feet spacing. If you wish to leave gratuity for your provider please do so in cash, personal check written to provider or VENMO!